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@ -10,65 +10,65 @@ |
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<div class="agent_data"> |
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<div class="row_data call_time"> |
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{{#compare status "===" "paused"}} |
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<div class="data_title agent_text">{{ ../i18n.callcenter.break_time }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.break_time }}</div> |
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<div class="data_value">{{call_time}}</div> |
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{{/compare}} |
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{{#compare status "===" 'wrapup'}} |
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<div class="data_title agent_text">{{ ../i18n.callcenter.wrapping_up }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.wrapping_up }}</div> |
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<div class="data_value">{{call_time}}</div> |
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{{/compare}} |
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{{#compare status "===" 'handling'}} |
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<div class="data_title agent_text">{{ ../i18n.callcenter.call_time }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.call_time }}</div> |
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<div class="data_value">{{call_time}}</div> |
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{{/compare}} |
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{{#compare status "===" 'busy'}} |
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<div class="data_title agent_text">{{ ../i18n.callcenter.busy_since }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.busy_since }}</div> |
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<div class="data_value">{{call_time}}</div> |
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{{/compare}} |
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{{#compare status "===" 'ready'}} |
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<div class="data_title agent_text">{{ ../i18n.callcenter.call_time }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.call_time }}</div> |
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<div class="data_value">-</div> |
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{{/compare}} |
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{{#compare status "===" 'logged_out'}} |
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<div class="data_title agent_text">{{ ../i18n.callcenter.call_time }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.call_time }}</div> |
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<div class="data_value">-</div> |
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{{/compare}} |
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{{#compare status "===" 'logged_in'}} |
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<div class="data_title agent_text">{{ ../i18n.callcenter.call_time }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.call_time }}</div> |
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<div class="data_value">-</div> |
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{{/compare}} |
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</div> |
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<div class="row_data call"> |
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{{#compare status "===" 'handling'}} |
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{{#if current_call}} |
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<div class="data_title agent_text">{{ ../../i18n.callcenter.current_call }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.current_call }}</div> |
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<a title="{{ ../i18n.callcenter.eavesdropTooltip }}" class="btn js-eavesdrop eavesdrop-call" data-call_id="{{current_call.call_id}}" href=""> |
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<i class="fa fa-headphones"></i> |
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</a> |
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{{else}} |
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<div class="data_title agent_text">{{ ../../i18n.callcenter.no_active_call }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.no_active_call }}</div> |
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{{/if}} |
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{{/compare}} |
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{{#compare status "===" 'connecting'}} |
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{{#if current_call}} |
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<div class="data_title agent_text">{{ ../../i18n.callcenter.current_call }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.current_call }}</div> |
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{{else}} |
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<div class="data_title agent_text">{{ ../../i18n.callcenter.no_active_call }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.no_active_call }}</div> |
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{{/if}} |
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{{/compare}} |
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{{#compare status "!==" 'connecting' }} |
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{{#compare status "!==" 'handling'}} |
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<div class="data_title agent_text">{{ ../../i18n.callcenter.no_active_call }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.no_active_call }}</div> |
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{{/compare}} |
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{{/compare}} |
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</div> |
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<div class="all_data"> |
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<div class="row_data call_hours"> |
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<div class="data_title agent_text">{{ ../i18n.callcenter.total_calls }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.total_calls }}</div> |
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<div class="data_value">{{total_calls}}</div> |
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</div> |
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<div class="row_data call_day"> |
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<div class="data_title agent_text">{{ ../i18n.callcenter.missed_calls }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.missed_calls }}</div> |
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<div class="data_value">{{missed_calls}}</div> |
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</div> |
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</div> |
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@ -76,11 +76,11 @@ |
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{{#each queues_list}} |
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<div class="queue_stat" data-id="{{id}}"> |
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<div class="row_data call_hours"> |
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<div class="data_title agent_text">{{ ../i18n.callcenter.total_calls }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.total_calls }}</div> |
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<div class="data_value">{{total_calls}}</div> |
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</div> |
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<div class="row_data call_day"> |
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<div class="data_title agent_text">{{ ../i18n.callcenter.missed_calls }}</div> |
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<div class="data_title agent_text">{{ @root.i18n.callcenter.missed_calls }}</div> |
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<div class="data_value">{{missed_calls}}</div> |
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</div> |
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</div> |
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