{ "callcenter": { "hide_logged_out_agents": "Hide Logged out Agents", "hide_queues": "Hide Queues", "break_time": "Break Time", "wrapping_up": "Wrapping up", "call_time": "Call Time", "busy_since": "Busy since", "total_calls": "Total Calls", "missed_calls": "Missed Calls", "current_call": "Acive call", "no_active_call": "Inactive call", "clicking_here_will_send_you": "Clicking here will send you to the Edit Queue page, where you can update settings for this queue, manage its agents and look at this queue reports.", "select_the_device": "Select the device you want to ring", "which_device": "Which device?", "ring": "Ring", "cancel": "Cancel", "call_waiting": "Call Waiting", "call_waiting_log": "Call Waiting Log...", "eavesdrop_request_failed": "Eavesdrop Request failed. Error #", "devices_title": "Devices", "hide_queues_html": "Hide Queues", "show_queues_html": "Show Queues", "settings": { "sidebar": { "title": "Queues" }, "editQueueTitle": "Edit Queue", "createQueueTitle": "Create Queue", "agentsPanel": { "title": "Agents", "selected": "Selected", "noDataText": "None", "actionsColumnHeader": "Add", "userNameColumnHeader": "User Name" }, "queuePanel": { "title": "Queue settings", "nameLabel": "Name", "nameHelpText": "Friendly name for this Queue", "callRecordingLabel": "Call Recording", "callRecordingHelpText": "You can also change individual agent's recording settings under the Agent's section", "musicOnHoldLabel": "Music on Hold", "musicOnHoldHelpText": "Select the media file that you want to be played by default when it's not set on a user or a device.", "strategyLabel": "Strategy", "strategyRoundRobin": "Round Robin", "strategyMostIdle": "Most Idle", "callRecordingUrlLabel": "Call Recording URL", "callRecordingUrlHelpText": "URL pointing to a server that will host the recording of the calls processed by this queue.", "wrapupTimeLabel": "Call Wrap-up Time (s)", "wrapupTimeHelpText": "Automatic break time between calls for the agents in this queue.", "maxNumberCallsLabel": "Max Number of Calls", "maxNumberCallsHelpText": "How many callers are allowed to wait on hold in the queue (0 for no limit).", "maxHoldTimeLabel": "Max Hold Time (s)", "maxHoldTimeHelpText": "In seconds, how long to try to connect the caller before progressing past the queue callflow action (0 for no limit).", "enterWhenEmptyLabel": "Allows a caller to enter this queue when no agents are available." }, "notificationsPanel": { "title": "Notifications settings", "hangupLabel": "Notification on Hangup", "hangupHelpText": "URL for a callback when the call ends to tell the customer on their own servers that a call has ended.", "pickupLabel": "Notification after Pickup", "pickupHelpText": "URL for a callback when the call is picked up to tell the customer on their own servers that a call has been picked up.", "methodLabel": "Method", "methodHelpText": "What HTTP method to use", "methodOptionPost": "POST", "methodOptionGet": "GET" }, "saveQueueButtonText": "Save Changes", "deleteQueueButtonText": "Delete Queue", "createQueueButtonText": "Create" }, "headerMenu": { "dashboard": "Dashboard", "manageQueues": "Manage Queues" } } }