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94 lines
5.3 KiB
94 lines
5.3 KiB
<div>
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{{#if hide_logout}}
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<div id="agents-view" class="hide-logout">
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{{else}}
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<div id="agents-view">
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{{/if}}
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{{#each agents}}
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<div class="agent_wrapper {{status}}" id="{{id}}" data-queues="{{queues}}">
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<div class="agent_header">
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<span class="fa fa-user"/>
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{{first_name}} {{last_name}} ( {{status}} )
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</div>
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<div class="agent_data">
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<div class="row_data call_time">
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{{#compare status "===" "paused"}}
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<div class="data_title agent_text">{{ ../../i18n.callcenter.break_time }}</div>
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<div class="data_value">{{call_time}}</div>
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{{/compare}}
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{{#compare status "===" 'wrapup'}}
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<div class="data_title agent_text">{{ ../../i18n.callcenter.wrapping_up }}</div>
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<div class="data_value">{{call_time}}</div>
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{{/compare}}
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{{#compare status "===" 'handling'}}
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<div class="data_title agent_text">{{ ../../i18n.callcenter.call_time }}</div>
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<div class="data_value">{{call_time}}</div>
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{{/compare}}
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{{#compare status "===" 'busy'}}
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<div class="data_title agent_text">{{ ../../i18n.callcenter.busy_since }}</div>
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<div class="data_value">{{call_time}}</div>
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{{/compare}}
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{{#compare status "===" 'ready'}}
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<div class="data_title agent_text">{{ ../../i18n.callcenter.call_time }}</div>
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<div class="data_value">-</div>
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{{/compare}}
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{{#compare status "===" 'logged_out'}}
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<div class="data_title agent_text">{{ ../../i18n.callcenter.call_time }}</div>
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<div class="data_value">-</div>
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{{/compare}}
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{{#compare status "===" 'logged_in'}}
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<div class="data_title agent_text">{{ ../../i18n.callcenter.call_time }}</div>
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<div class="data_value">-</div>
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{{/compare}}
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</div>
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<div class="row_data call">
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{{#compare status "===" 'handling'}}
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{{#if current_call}}
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<div class="data_title agent_text">{{ ../../../i18n.callcenter.current_call }}</div>
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<span data-call_id="{{current_call.call_id}}" class="icon tech_support eavesdrop"/>
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{{else}}
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<div class="data_title agent_text">{{ ../../../i18n.callcenter.no_active_call }}</div>
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{{/if}}
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{{/compare}}
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{{#compare status "===" 'connecting'}}
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{{#if current_call}}
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<div class="data_title agent_text">{{ ../../../i18n.callcenter.current_call }}</div>
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{{else}}
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<div class="data_title agent_text">{{ ../../../i18n.callcenter.no_active_call }}</div>
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{{/if}}
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{{/compare}}
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{{#compare status "!==" 'connecting' }}
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{{#compare status "!==" 'handling'}}
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<div class="data_title agent_text">{{ ../../../i18n.callcenter.no_active_call }}</div>
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{{/compare}}
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{{/compare}}
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</div>
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<div class="all_data">
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<div class="row_data call_hours">
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<div class="data_title agent_text">{{ ../i18n.callcenter.total_calls }}</div>
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<div class="data_value">{{total_calls}}</div>
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</div>
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<div class="row_data call_day">
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<div class="data_title agent_text">{{ ../i18n.callcenter.missed_calls }}</div>
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<div class="data_value">{{missed_calls}}</div>
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</div>
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</div>
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<div class="queue_data" style="display: none;">
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{{#each queues_list}}
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<div class="queue_stat" data-id="{{id}}">
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<div class="row_data call_hours">
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<div class="data_title agent_text">{{ ../../i18n.callcenter.total_calls }}</div>
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<div class="data_value">{{total_calls}}</div>
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</div>
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<div class="row_data call_day">
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<div class="data_title agent_text">{{ ../../i18n.callcenter.missed_calls }}</div>
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<div class="data_value">{{missed_calls}}</div>
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</div>
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</div>
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{{/each}}
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</div>
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</div>
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</div>
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{{/each}}
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</div>
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</div>
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